Last updated: 02/12/2025

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At Qubix Plumbing & Heating, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect
 

We may collect the following personal data:
 

1.1 Personal Data You Provide

When you contact us, request a quote, or book a service, we may collect:

• Your name

• Email address

• Telephone number

• Home or service address

• Details about your plumbing or heating requirements

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1.2 Technical Data Collected Automatically
 

When you visit our website, we may collect:

• Your IP address

• Browser type and version

• Device type and operating system

• Pages you visit and time spent on the site

• Cookies and tracking data (see section 4)

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1.3 Service Data

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Details relating to:

• The services you request

• Appointment dates and times

• Payment and invoicing information

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2. How We Use Your Personal Data

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We use your personal data to:

• Respond to your enquiries and provide requested services

• Arrange and manage appointments

• Send quotes, invoices, and service updates

• Improve our website, products, and customer service

• Comply with legal and regulatory obligations

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We will never sell your personal data or share it with third parties for marketing purposes without your explicit consent.

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3. Lawful Basis for Processing

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Under UK GDPR, our lawful bases for processing your personal data include:

• Performance of a contract: to provide plumbing and heating services you have requested

• Legal obligation: to comply with laws and regulations

• Legitimate interests: to improve our services and website, protect against fraud, and manage our business

• Consent: where we ask for your permission to send marketing communication
   

4. Cookies and Tracking

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Our website uses cookies to improve your browsing experience, analyse traffic, and personalise content. Cookies are small data files stored on your device.

You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy [link if applicable].

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5. How We Store and Protect Your Data

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We take appropriate technical and organisational measures to protect your data against:

• Unauthorised or unlawful processing

• Accidental loss, destruction, or damage

Your personal data is stored securely and accessed only by authorised personnel.

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6. Sharing Your Data

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We may share your personal data with trusted third parties only when necessary, such as:

• Payment processors and invoicing providers

• Trusted contractors or suppliers involved in delivering your service

• Legal or regulatory authorities when required by law

We do not share your personal data for marketing purposes without consent.

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7. Your Rights

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Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data where applicable

• Restrict or object to certain types of processing

• Request data portability

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have breached data protection laws

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To exercise any of these rights, please contact us using the details below.
 

8. Data Retention
 

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

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9. Third-Party Links
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our practices. Any updates will be posted on this page with the revised date.

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11. Contact Us

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If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Qubix Plumbing & Heating
Email: info@qubixplumbingheating.com
Phone: 07761 215 868

You can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.